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Service system / 05
Support without
the uncertainty.
A clear commercial and technical process from model selection to long-term operation.
End-to-end process
Six clear stages.
Every stage is designed to reduce purchasing uncertainty for distributors and project buyers.
- 01
Application review
We confirm load, lift height, load center, aisle, floor, working hours, quantity and destination.
- 02
Configuration proposal
Our team matches model, mast, battery, tire, fork, charger and market-specific options.
- 03
Commercial confirmation
Quotation, lead time, packing, documentation and shipping responsibilities are made clear.
- 04
Pre-shipment verification
Assembly, appearance, operating functions and ordered configuration are checked before dispatch.
- 05
Delivery support
Documentation and shipment information are coordinated for the receiving market.
- 06
Parts & technical support
Remote guidance and spare-parts continuity support long-term equipment operation.
After-sales structure
Keep the equipment moving.
The standard catalog states a one-year limited warranty, excluding misuse and accidental damage. Final coverage is confirmed in the signed order.
Remote diagnosis
Structured technical communication to identify operating and maintenance issues.
Spare-parts supply
Parts support for service teams, distributors and long-term fleet operation.
Documentation
Product, operation and ordered-configuration information prepared for delivery.
Distributor support
Product selection and communication support for local sales relationships.
Start your project
Make support part of the quotation.
Share the load, lift height, working hours, quantity and destination. Our team will recommend a suitable configuration.